Return Policy Change

Posted by Mohidul 02/04/2018 0 Comment(s)

Dear customer we have changed our return policy. Our new policy as bellow

Customer must inform us within 24 hours about return by email (sales@ongsho.com) or direct call ( +88 019 96 29 29 29)

  1. Proof of purchase (order details, tax invoice etc )
  2. The product must be unused, unworn, unwashed and without any flaws.
  3. The product must include original tags, bags, user manual and warranty cards freebies and other accessories.
  4. The product must be returned in the original manufacturer package / box . It must be returned in the same condition with shipping label attached.
  5. Return reason has to be valid and acceptance condition meet.
  6. Within 3 days customer need to send the product to ONGSHO office.
  7. Any product buy from EMI offer can not be returned, we can send to warranty only (if applicable).
  8. Cash on delivery product must return to the delivery boy.
  9. Exchange is available (if payment made by debit/credit card ). Kindly note we won’t refund any money.

N.B: Customer must pay return shipping bills. If product return to us with damaging condition, we reserve the right to send it back to the customers again.

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