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Customer must inform us within 24 hours about a return by email (firstname.lastname@example.org) or direct call ( +88 019 96 29 29 29)
# Food item
# Device and Electronic items.
# Fashion item
If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.
If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.
1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Daraz will not take any responsibility for the after-sale services.
2.Service warranty: Daraz will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repair under this warranty policy, the customer will have to pay for that part.
Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with a product manual, and so on.Have additional questions? Please email us at email@example.com for more information
N.B: Customer must pay return shipping bills. If the product return to us with the damaging condition, we reserve the right to send it back to the customers again.